How does the AI answer "Where is my order?"

The AI connects to your shipping APIs and looks up the order in real-time. It pulls live tracking data, expected delivery date, courier information, and any delays. Customers get accurate, up-to-date information instantly without agent intervention.

Can the AI handle returns and refunds?

Yes. The AI checks eligibility based on your return policy (time window, condition, reason), offers options (refund, replacement, exchange), and processes the request directly in your system. Only unusual cases escalate to humans.

What happens if the AI doesn't know the answer?

Smart escalation kicks in. The AI detects uncertainty, passes the conversation to a human agent with full context (history, attempts, sentiment), and the agent takes over seamlessly. No repeating yourself.

How much automation coverage can I expect?

Most businesses see 90-95% automation within the first month. Routine queries (order status, returns, FAQs, complaints) are handled entirely by AI. Complex issues, special requests, and edge cases go to humans.

Does it work in multiple languages?

Yes. Your AI supports any language your customers speak. It automatically detects language and responds appropriately while maintaining tone and accuracy.

How fast are responses?

Sub-60 seconds for most queries. The AI reads context, checks your systems, and responds in seconds. Customers feel heard immediately instead of waiting for someone to read and respond to a ticket.

Can it handle peak traffic (Black Friday, launches)?

Infinitely. The AI scales automatically. Whether you get 100 or 100,000 queries per hour, response times stay fast. No bottlenecks, no hiring surge needed.

How do I measure ROI?

Track: support cost per ticket (usually drops 70%+), customer satisfaction scores (usually improve), time-to-resolution (usually drops to seconds), and agent burnout (usually disappears). Most businesses save $50K-$500K yearly.

Context Aware Customer Serviceunder "60 seconds" response time

Name: Wapikit 24/7 Support Hub - AI-Powered Customer Support
Brand: Wapikit
Availability: InStock
Rating: 4.9 (450 reviews)

Support AI that knows the customers order history in advance. Handles WISMO, returns, refunds, and escalates complex issues to humans when needed

Support That Scales Without Scaling Your Team

AI-powered support delivers immediate responses, consistent quality, and measurable cost savings

Query Automation

95

%

Routine support queries handled automatically

Response Speed

60

sec

Average first response time (sub-minute)

Cost Reduction

60

%

Support operational cost decrease

Respond to 95% of queries instantly, 24/7

No more overnight backlogs or waiting for business hours. Your AI agent answers "Where's my order?", processes returns, checks refund eligibility, and resolves common issues in seconds-even at 3 AM. Customers get help immediately; your team sleeps soundly.

24/7 AI Support handling customer queries instantly without human intervention

Know every customer's history, automatically personalize every response

Your AI reads purchase history, past returns, preferences, and pain points before replying. A loyal repeat customer gets VIP treatment; a new buyer gets patient guidance. The same question gets different answers based on context. Support feels personal, not robotic.

Context-aware AI support that personalizes responses based on customer history

Connect to your store, database, shipping APIs-solve beyond chat

Your AI doesn't just talk; it acts. Issue refunds without escalation. Look up real-time tracking. Process replacements. Check inventory. Pull customer data. Every answer is backed by live business systems, so customers leave satisfied without agent handoffs.

Integrated support system connecting to store operations and business systems

Handle peak traffic without hiring more staff or burning your team out

Seasonal sales. Black Friday. Product launches. Viral social posts. Your AI scales infinitely without headcount. When volume surges, your team still gets home at 5 PM while customers get sub-minute first responses. Build a 10x business without a 10x team.

Scalable AI support handling unlimited peak traffic without human scaling

Escalate smartly - keep humans for what matters

Your AI knows when a query needs a human. Detected? Escalated instantly to the right agent with full context. No "please hold," no repeating yourself. Agents jump in equipped and ready. Support quality improves because humans focus on complex issues, not routine noise.

Smart escalation system routing complex issues to human agents with context

Frequently Asked Questions

Find answers to common questions about Wapikit

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