How does WhatsApp conversational commerce work for Shopify?

Wapikit transforms WhatsApp into a 24/7 storefront where customers can discover products through natural conversation, get AI-powered recommendations, and complete purchases without leaving the chat. The AI understands product queries and guides customers through the entire sales journey.

Can customers really checkout directly in WhatsApp?

Yes, customers can complete their entire purchase journey within WhatsApp - from product discovery to payment confirmation. The in-chat checkout integrates with your existing Shopify payment gateways and provides a seamless, secure transaction experience.

How effective is AI-powered upselling in WhatsApp conversations?

The contextual upselling engine analyzes customer intent and suggests complementary products at peak interest moments, achieving up to 10x higher conversion rates compared to traditional product recommendations. It learns from successful patterns to optimize suggestions.

What happens to order management after WhatsApp purchases?

All orders placed through WhatsApp are automatically synced with your Shopify store. Customers receive instant order confirmations, real-time shipping updates, and can track or modify orders directly in the chat with 98% message open rates.

How do I track revenue from WhatsApp sales?

The integration provides real-time revenue tracking with full sales attribution from WhatsApp conversations. You can monitor per-campaign sales, ROI metrics, average order value impact, and customer lifetime value - all in one dashboard.

Is the WhatsApp storefront mobile-optimized?

Yes, the entire conversational commerce experience is designed mobile-first. Since WhatsApp is primarily a mobile platform, all interactions - product browsing, checkout, and order management - are optimized for smartphone usage.

How does natural product discovery work?

Customers can describe what they're looking for in natural language ("I need a red dress for a wedding" or "looking for running shoes under $100") and the AI instantly provides relevant product lists with images, prices, and details, making shopping feel like talking to a knowledgeable salesperson.

Can I customize the sales conversation flow?

Yes, you can customize conversation templates, product recommendation rules, upselling triggers, and checkout flow to match your brand voice and sales strategy. The system learns from successful interactions to improve over time.

Shopify WhatsApp Sales Integration - 24/7 Revenue-Generating Storefront

Turn WhatsApp into Your 24x7 Salesfloor

Meet customers where they already shop, guide product discovery, answer questions instantly, and seal purchases, all inside WhatsApp.

Natural product discovery through conversation

Customers describe needs and get instant product lists.

Frictionless In-Chat Checkout

Complete checkout within WhatsApp, from cart to payment

Manage Order Lifecycle, from Inquiry to Delivery

Keep every step in one conversation: confirm orders, provide shipping updates, and resolve issues without toggling apps.

Instant Order Confirmations

Automated receipts hit WhatsApp the moment checkout completes, boosting trust with 98% open rates.

Self-Service Support

Let customers track or modify orders in-chat support tickets by up to 40%.

Boost AOV with Contextual Cross-Sells & Upsells

Turn every interaction into an opportunity, our AI suggests complementary products when intent is highest, lifting average order value.

On-Moment Recommendations

Suggest add-ons at peak interest, “Since you picked X, customers also loved Y,” driving up to 10× more conversions.

Data-Driven Insights

Discover top-selling combos and optimize your catalog

Track Revenue & ROI in Real Time

Get crystal-clear visibility into how every WhatsApp chat and campaign converts, monitor sales, ROI and cost-per-conversion from one dashboard.

Per-Campaign Sales

See revenue per WhatsApp campaign as it happens

Holistic ROI Metrics

Compare sales vs. cost at a glance to optimize ROI

Turn WhatsApp into your 24/7 revenue-generating storefront

Turn WhatsApp into Your 24x7 Salesfloor