Privacy Policy

Last updated: June 25, 2025

This Privacy Policy explains how Softlancer Tech Private Limited ("we", "us", or "our"), the parent company of WapiKit, collects, uses, and protects your data while using our services. WapiKit is an AI-powered WhatsApp engagement platform designed for B2B use, enabling businesses to manage and automate their WhatsApp marketing and customer engagement.

1. Introduction

At WapiKit, we are committed to protecting the privacy and security of your data. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information when you use our Service. By accessing or using WapiKit, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our Service.

2. Definitions

Account: Your unique account to access our Service.
Client Data: Data provided by businesses using WapiKit, including customer contact lists, sales data, chat logs, order data, campaign performance, and related materials. This data may include personal information of your end-users.
Company: Softlancer Tech Private Limited, New Delhi, India.
Personal Data: Any information that relates to an identified or identifiable natural person.
Service: WapiKit, an AI-powered WhatsApp engagement platform.
Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (e.g., IP address, device type, browser data, feature interaction).
Website: https://wapikit.com

3. Information We Collect

We collect various types of information to provide and improve our Service to you. The information we collect falls into the following categories:

3.1. Information You Provide to Us

When you register for an account, use our Service, or communicate with us, you may provide us with:

Personal Data: This includes your name, email address, phone number, company name, designation, and web address of your company. This information is necessary for account creation, management, and communication.
Client Data: As a B2B platform, WapiKit processes data that you, our client, provide to us. This includes, but is not limited to:
  • Contact Lists: Names, phone numbers, email addresses, and other contact details of your customers or leads.
  • Chat Logs: Conversations between your business and your customers on WhatsApp.
  • Sales Data: Information related to sales transactions, orders, and customer interactions.
  • Campaign Performance Data: Metrics and insights related to your marketing campaigns conducted through WapiKit.
  • Knowledge Base Documents: Files (PDF, DOCX, HTML) and URLs that you upload to be used as a knowledge base for the AI system.

3.2. Information Collected Automatically

When you access and use our Service, we automatically collect certain information about your device and usage patterns. This includes:

Usage Data: IP address, browser type, operating system, device type, referring/exit pages, pages viewed, features used, and the time and date of your visit. This data helps us understand how our Service is used and improve its functionality.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies (e.g., web beacons, pixels) to track activity on our Service and hold certain information. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Device Information: When you access our Service by or through a mobile device, we may collect unique identification numbers associated with your device, mobile carrier, device type and manufacturer, and phone number.
Location Data: With your permission, we may collect geographical location data, including GPS coordinates or similar information regarding the location of your mobile device. You can disable location services through your device settings.

3.3. Information from Third Parties

We may receive information about you from third-party services, such as advertising partners, data providers, and analytics providers. If you choose to link or sign up using a third-party social network or login service (e.g., Google), we may receive information about your use of that service, including your contact lists. Our use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We will not use this data for serving advertisements or to develop, improve, or train generalized/non-personalized AI and/or ML models.

4. How We Use Your Information

We use the collected information for various purposes, including:

  • To Provide and Maintain Our Service: This includes operating and maintaining your account, facilitating client workflows and automation, and ensuring the proper functioning of our platform.
  • To Improve and Develop Our Service: We use data to understand usage trends, analyze and improve the functionality of our Service, and develop new features. This includes using anonymized or consented data to train our AI tools and improve response accuracy.
  • To Manage Your Account: We use your Personal Data to manage your registration as a user of the Service, provide you with access to different functionalities, and fulfill contractual obligations.
  • To Communicate with You: This includes sending you service-related announcements, technical notices, security alerts, and administrative messages. We may also send promotional materials from us or on behalf of our affiliates and trusted third parties, from which you can opt-out.
  • For Analytics and Insights: We use data to perform analytics, generate insights, and understand user behavior to enhance the user experience and provide proactive recommendations.
  • For Security and Fraud Prevention: We use information to maintain the security of our Service, detect and prevent fraudulent transactions, unauthorized access, and other illegal activities.
  • To Comply with Legal Obligations: We may use your information to comply with applicable laws, regulations, legal processes, or governmental requests.

5. Sharing Your Information

We do not sell or rent your Personal Data to anyone for any reason at any time. We may share your information in the following instances:

  • With Service Providers: We may share your Personal Data with third-party vendors, consultants, and other service providers who perform services on our behalf, such as hosting, data analysis, payment processing, customer support, and marketing. These service providers are contractually bound to process your Personal Data only on our behalf and in compliance with our instructions and this Privacy Policy.
  • With Affiliates and Group Companies: We may share your Personal Data with other companies owned by or under common ownership with Softlancer Tech Private Limited. These companies will use your Personal Data in the same way as we can under this Policy.
  • For Business Transfers: In connection with any company transaction, such as a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be among the assets transferred.
  • For Legal Reasons: We may disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court order or a government agency).
  • With Your Consent: We may share your information with third parties at your request or with your explicit consent.
  • Aggregated and Anonymized Data: We may share aggregated and anonymized information that does not reasonably identify you directly as an individual with third parties for various purposes, including analytics, research, and marketing.

6. Client Responsibilities

As a client using WapiKit, you are responsible for ensuring that all data you provide to us, especially Client Data, complies with applicable data protection laws and regulations. This includes obtaining all necessary notices, permissions, and consents from your end-users for the collection, processing, and sharing of their information through WapiKit. You must also ensure that your own privacy policy adequately informs your end-users about your data practices, including the use of WapiKit.

7. Data Storage and Security

Your information collected through the Service may be stored and processed in India or any other country where Softlancer Tech Private Limited or its service providers maintain facilities. We implement appropriate technical and organizational measures to protect your Personal Data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments. We use Azure Blob Storage for storing files, particularly knowledge base documents and user assets, with hierarchical organization by organization ID and asset type.

While we strive to protect your Personal Data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. In the event of a data breach, we will take reasonable steps to investigate the situation and notify affected individuals in accordance with applicable laws and regulations.

8. Data Retention

We retain your Personal Data and Client Data for as long as your account is active or as needed to provide you with our Service and fulfill contractual obligations. We may also retain and use your information to comply with our legal obligations, resolve disputes, and enforce our agreements. If your account becomes inactive, we will maintain your personal information for a period in case you wish to re-engage with our Service. Clients can request deletion of their data at any time, and we will comply with such requests in accordance with applicable laws.

9. Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your Personal Data:

  • Right to Access: You have the right to request copies of your Personal Data that we hold.
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Right to Erasure (Right to be Forgotten): You have the right to request that we erase your Personal Data, under certain conditions.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your Personal Data, under certain conditions.
  • Right to Object to Processing: You have the right to object to our processing of your Personal Data, under certain conditions.
  • Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  • Right to Withdraw Consent: If we are relying on your consent to process your Personal Data, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the contact details provided in Section 11. We may ask you to verify your identity before responding to such requests.

10. Children's Privacy

Our Service is not directed at children under the age of 13, and we do not knowingly collect Personal Data from anyone under the age of 13. If we become aware that we have collected Personal Data from a child under 13 without parental consent, we will take steps to delete that information as quickly as possible. If you believe that we might have any information from a child under 13, please contact us.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise your data protection rights, please contact us: